Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern WeCoach’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘WeCoach’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Waterman Business Centre Level 2, 1341 Dandenong Road Chadstone, VIC 3148. Our ABN is 65 658 367 787. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

We Coach values and respects the privacy, confidentiality and dignity of our participants and their families, as well as our staff. We collect, use, protect and release personal information in full compliance with all relevant State and Federal privacy legislation.

We Coach will only collect information necessary for safe and effective service delivery. We will only use information for the purpose it was collected and secure it safely. If you are required to collect information from participants, it is important that you explain why we are collecting the information and how we plan to use it. We will only take photos or videos with the full and voluntary consent of a participant.

Prior to collecting personal information from participants or their representatives, staff must explain:

• that We Coach only collects personal information that is necessary for safe and effective service delivery
• that personal information is only used for the purpose it is collected and is stored securely
• what information is required
• why the information is being collected and how it will be stored and used
• the occasions when the information may need to be shared and who or where the information may be disclosed to
• the participant's right to decline providing information
• the participant's rights in terms of providing, accessing, updating, and using personal information, and giving and withdrawing their consent and
• the consequences (if any) if all or part of the information required is not provided.

Information about our participants will only be released to other people or services with their informed consent, in an emergency, or where such disclosure is required or authorised by law.

You must keep personal information about participants, other staff, and other stakeholders confidential. If you are requested to disclose personal information and you are uncertain if it is appropriate to do so, do not provide the information. Contact the Managing Director on [contact number/email] and check if the information can be released.

For detailed guidance on privacy and confidentiality, see We Coach's Privacy and Confidentiality Policy and Procedure.